Refund policy

You can cancel your order immediately up to the point of dispatch which is 1pm Mon. - Fri. A full refund will be issued and can take 3 - 7 business days to reach your account. 

Simply contact us by phone on 1800 303062 (or +353 1 8227144 from outside Ireland) or email: enquiries@molloygroup.ie. To help us assist you as quickly as possible please quote your order reference number.



In the unfortunate case of goods being faulty or damaged in transit, Molloys offer the choice of either a replacement or a full refund including any postage costs incurred. Just contact us by phone or email (details above) and we'll take care of everything.

Orders can be returned to our warehouse (customers will have to cover delivery fee).

or

Returned free of charge at any Molloys Store store - see here for full list of store locations – please note a printout of your original confirmation email will be required as proof of sale in order for us to process your refund. The card used in the transaction will be refunded, our stores will not be able to refund orders with cash. It will take 7 days for your refund to be processed.

Returned goods must be in resaleable condition with labels intact. When returning a set of products eg. a mixed case or gift box, all products must be present with the set complete. When posting returns, suitable packaging must be used to ensure save delivery. We suggest you retain your original delivery packing for this purpose.

In the unfortunate case of goods being faulty or damaged in transit, Molloys offer the choice of either a replacement or a full refund including any postage costs incurred. Please contact us directly and immediately by phone 01 451 55 44 or email enquiries@mollygroup.ie and we'll take care of everything.